To follow up on my previous adventure with Palm Support:
I haven’t sent the old unit back yet because, frankly, it’s a pain in the butt and I don’t want to be without a PDA for the weeks it will take for the swap to take place.
I received a note yesterday from Palm Support reminding me that my RMA is only good for about another week. I wrote back telling them that I was so extremely disappointed with this experience that I will probably just live with the problem until I get a new PDA, almost certainly another brand (but I guess not Sony).
Of course, the email went nowhere, and I got an automated response telling me to submit my request to their web site. So just for grins I entered a trouble ticket explaining why I’m not sending the unit back.
Here is part of their response, pasted here in unedited form (the spurious characters were in the email I received):

Dear Joseph,
Thank you for writing to palmOne™ technical support.
This is {name deleted} and I am responding to your recent email.
Joseph, we understand that this situation is really frustrating. We apologize for the inconvenience happened due to this issue. We appreciate you feedback. However you suggestion will be forwarded to the concerned Department to built the good palmOne customer Relationship.
The issue described may require repair of your Palm(TM) handheld. This type of transaction is not available through E-mail Technical Support. Please contact Palm Technical Support for further assistance at: 1-813-313-4913. A Palm Technical Support Specialist should be available to assist you.
…
Thank you for choosing palmOne™ services.
Sincerely,
{name deleted}
palmOne™ Technical support
Thank you.

Inspiring, isn’t it? Sorta makes you want to run out and buy a palmOne™ product.